Privacy policy

At Parts Agent, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase from our platform. We strive for full transparency in our practices and are dedicated to ensuring your data is treated with care.

Personal Information We Collect

When you visit our site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and any cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual pages or products you view, how you interact with the site, and how you were referred to our site. We refer to this as "Device Information."

We gather Device Information using the following technologies:

  • Cookies: Small data files that are placed on your device, often including an anonymous unique identifier.
  • Log files: These track actions occurring on the site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels: These electronic files are used to record information about how you browse the site.

Additionally, when you make a purchase or attempt to make a purchase through our site, we collect certain details including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this data as "Order Information."

When we mention "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.

Minors

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from children under the age of 18. If you believe we have inadvertently collected such data, please contact us, and we will promptly take action to delete it.

How We Use Your Personal Information

We use the Order Information we collect primarily to fulfill orders placed through the site. This includes processing payment information, arranging shipping, and providing you with invoices and order confirmations. Additionally, we use this Order Information to:

  • Communicate with you regarding your order or inquiries;
  • Screen for potential risk or fraud;
  • Provide you with relevant information or promotional offers related to our products or services, in line with your communication preferences.

We use Device Information to help us identify potential risks (especially IP addresses) and to improve and optimize our site. For example, we analyze data on how our customers navigate the site to generate insights into user behavior, evaluate the performance of marketing campaigns, and improve site functionality.

Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us provide services and fulfill our obligations to you. For example:

  • Service providers: We use third-party vendors, such as Google Analytics, to understand how customers use our site. You can learn more about how Google uses your information by reviewing their privacy policy here. To opt-out of Google Analytics, you can do so here.

We may also share your information to comply with applicable laws, respond to lawful requests for information, or protect our rights.

Behavioral Advertising

We use your Personal Information to deliver targeted advertising or marketing communications that may be of interest to you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative’s (NAI) educational page here.

You can opt-out of targeted advertising through the following links:

You can also opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.

Your Rights

You have the right to access, correct, update, or delete the personal information we hold about you. If you wish to exercise any of these rights, please contact us via the contact details provided below.

If you are a resident of the European Union (EU), you have specific rights under the General Data Protection Regulation (GDPR). These include the right to access, update, or delete your personal information. If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA). These include the right to request that we disclose the personal information we collect and how it is used, and the right to request deletion of your personal data.

Data Retention

We will retain your Order Information for our records unless and until you request us to delete it.

Do Not Track

Please note that we do not alter our site's data collection and usage practices when we see a "Do Not Track" signal from your browser.

Changes

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy regularly to stay informed about how we are protecting your personal information.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your privacy rights, please contact us:

  • Phone: +1 (347) 579-0497
  • Email: support@partsagent.com