Refund policy

Returns & Refunds Policy applies to the purchases made on Parts Agent, (https://www.partsagent.com). By placing an order, you agree to the terms outlined below to ensure clarity for both parties.

1. Qualifying Returns

To return or exchange a product, you must first contact us at support@partsagent.com to obtain a Returned Merchandise Authorization (RMA) number. You are responsible for covering all shipping and associated costs for returning the product. Please note:

  • Initial shipping costs (including free shipping promotions) are non-refundable.
  • A restocking fee of up to 30% applies to all returns, unless otherwise stated at our discretion.
  • Products must be returned in their original, unused condition.

Return Timeline:
Returns or exchanges will not be accepted after 30 days from the date of sale. Used products or products missing parts are not returnable or refundable. 

Non-Returnable Items:

  • Custom orders, non-stocked, or special-ordered items.
  • Electronics, such as hardware or software tuners.

Upon receiving the product, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.

Note: We reserve the right to reject returns or exchanges at our discretion.

2. Warranty Claims

We honor valid warranty claims submitted within 60 days of purchase, provided they are accompanied by repair documentation from an Automotive Repair Shop. Customers must pre-pay return shipping, but we will reimburse this upon a successful warranty claim.

Warranty Claim Process:

  • Claims will be processed within 30 days of receiving the returned item.
  • The warranty covers only the purchased part, not associated costs (e.g., labor, freight).
  • If a warranty claim is confirmed, you may choose between:
    • A replacement (if stock is available).
    • A refund (if stock is unavailable).

Note: Exchanged items under warranty do not carry an additional warranty, and the original 60-day warranty does not extend to the replacement part.

3. Return Shipping

Customers are responsible for return shipping costs unless otherwise stated at our discretion. Returns must be arranged and shipped back within 14 days of receiving an RMA; otherwise, the claim will be closed and the order will no longer qualify for a return.

4. Refund Processing

After we receive and inspect your returned item, we will notify you via email about the status of your refund request.
Approved refunds will be processed within 5-7 business days. Refunds cover the product value only; shipping charges are non-refundable unless otherwise stated at our discretion.

5. Package Delivery & Shipping Insurance

Parts Agent offers shipping insurance through Captain Insure, which protects your shipment against loss or damage during transit. Approved claims cover up to 80% of the item’s value. However, the cost of shipping insurance is non-refundable.

To file a claim:

  1. Please reach out to us via email at support@partsagent.com
  2. Provide the following:
    • First and last name
    • Email address
    • Order number (e.g., PA1234)
    • Photos if damage occurred
    • Description of the issue

Upon claim approval, you may choose between a refund or a reshipment of the package. If necessary, we may request additional information to process your claim.

We aim to provide excellent customer service and support throughout the return and refund process. Should you have any questions, feel free to contact our support team at support@partsagent.com.