Shipping policy
This Shipping Policy applies to purchases made on the Parts Agent website (https://www.partsagent.com). By placing an order, you agree to the terms outlined below, which are designed to provide transparency and set expectations for both parties.
1. General
All orders are subject to stock availability. We strive to maintain accurate stock counts on our website, but in the event of a stock discrepancy, we will fulfill the available items and contact you to arrange either a refund or a restocking option for any backordered items.
All shipping and processing times are in business day terms (Monday to Friday). Weekends and holidays do not count toward processing or shipping times.
2. Shipping Costs
Shipping costs are calculated at checkout and include the following options:
- Economy Shipping: 5-7 Business Days – Free Shipping
- Standard+ Shipping: 3-5 Business Days – $19.95 (flat rate)
Shipping fees apply across all inventory and will be charged at the time of purchase. Currently, we ship only to the mainland US states. We do not ship to Alaska, Hawaii, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, or the U.S. Virgin Islands.
2.1 Shipping Refunds
Shipping charges are non-refundable once an order has been submitted to the fulfillment team unless the shipment is delayed beyond the promised delivery window. The shipping window starts the next business day after the fulfillment processing window of three business days.
3. Delivery Terms
3.1 Domestic Shipping Transit Times
Domestic shipments generally take 2-10 business days to arrive, depending on the shipping method chosen at checkout.
- Economy Shipping: 5-7 Business Days
- Standard+ Shipping: 3-5 Business Days
Delivery timelines are subject to carrier performance and tracking details.
3.2 International Shipping Transit Times
International shipments typically take 4-22 business days, depending on the courier and the destination. Please contact us at support@partsagent.com for international shipping quotes.
3.3 Restricted Shipping Addresses
We do not ship to Alaska, Hawaii, APO/FPO addresses, or PO Boxes.
4. Dispatch Time Frames
4.1 Dispatch Time
Orders are usually dispatched within three business days after order confirmation. Our warehouse operates Monday to Friday, excluding national holidays. Delays may occur, but we strive to minimize them.
4.2 Change of Delivery Address
You may request a change to the delivery address anytime before the order is dispatched by contacting us at support@partsagent.com.
4.3 Out of Stock Items
If an item is out of stock, we will ship the in-stock items and either backorder or refund the out-of-stock items based on your preference.
4.4 Delivery Time Exceeded
If your order's delivery time exceeds the expected timeframe, please contact us to initiate an investigation with the shipping provider.
5. Tracking Notifications
Once your order has been dispatched, you will receive a tracking link to monitor your shipment's progress. Updates depend on the shipping provider.
6. Lost, Stolen, or Damaged Parcels
6.1 Shipping Insurance
Unless shipping insurance is purchased, Parts Agent is not liable for parcels lost, stolen, or damaged in transit.
For additional protection, we offer shipping insurance through Captain Insure, which covers up to 80% of the item's value in case of loss or damage. Insurance claims can be filed via support@partsagent.com with details such as order number, description of the issue, and supporting photos if applicable.
7. Duties & Taxes
7.1 Sales Tax
Sales tax will be calculated and applied at checkout based on your shipping address.
7.2 Import Duties & Taxes
For international orders, import duties and taxes may apply upon arrival in the destination country. Parts Agent is not responsible for these charges. If you refuse to pay duties, the goods will be returned to us at your expense, and a refund will be issued for the item(s) minus the cost of return shipping.
8. Cancellations
If you wish to cancel an order before it has been dispatched, please contact us via email. Once an order is dispatched, our Returns & Refunds Policy applies.
9. Customer Service
For any inquiries or issues related to shipping, contact us at support@partsagent.com. Our team is available to assist you with any questions or concerns.